From the ON Blog
Improve Customer Experience with Machine Learning
Machine learning’s (ML) many applications make it a powerful tool in creating amazing customer experiences. The ML approach enables true digital innovation for customer care that has the potential to deliver world class customer experience if understood and applied correctly..
how artificial intelligence improves human life
With all the concerns that Artificial Intelligence (AI) will be taking over jobs, there is a flipside. AI is not just about robots, 3D printing or self-driving cars that takes away the need for waitresses, factory workers or taxi drivers and so on. There’s a lot of ground-breaking and powerful examples where Artificial Intelligence has enhanced human life..
why customer experience comes before the strategy
CS or CX or CE are not just buzz words. Customer Service-Customer Experience-Customer Engagement all require differing strategies for each despite the obvious crossover amongst them. There is growing evidence to support that business strategies (whether sales, IT platforms or marketing) ought to be built on customer experience first and not the other way around..
world class customer service
The short answer to this is no-one, but it’s surprising how many businesses struggle to manage their customers’ expectations when they successfully grow the business. Growing the business is something to celebrate, but delivering on it is hugely important if a business wants to continue to grow and get repeat business..